FAQs


Why do it?

Our software robots process work at least 2x faster than manual processes and free up employee time for other important tasks. They also eradicate errors that can arise in manual processes and will speed up processing times to improve customer service and experience.


What's the business case?

Customers typically experience ROI in 6 months or less and deliver impactful changes to workers day-to-day operations. Zero (or minimal) process change is required. There is a low entry point in terms of cost/complexity. You will realise the benefits in weeks/months rather than years.


What processes can I automate?

Customers typically identify 5+ individual processes in the first year. Ideal processes to automate are those that are repeated frequently, time-consuming, error prone and un-engaging for users. Processes can touch many different departments such as Finance, HR, IT, Marketing, Sales and Supply Chain. You can automate any process that follows a set path of defined steps, is completed on screen and interacts with any of your systems (website, portals, emails, attachments, etc).


How long does it take to implement?

From a standing start, you can on-board digital workers in 4 weeks or less. Setting up the robots typically takes up to 10 days. Once the first robot is set up, adding new processes for the robot is even quicker.


What happens if it goes wrong?

Much like existing processes, when there is a problem, it needs reviewing. The robot will route noncompliant instances to an exception queue for review. If the process has changed beyond your control, we have it covered with our robot support which provides an instant re-design on the fly:

1. You raise a ticket
2. We investigate & identify the issue
3. We re-design the robot

This helps minimise downtime of your digital worker and prevents a build up of tasks.


Who uses it already?

In 2017, vendors of this technology reported that customer numbers grew by between 200-800%. Hundreds of organisations across many different industries use this technology, from FTSE 100 to SME's.


How do staff members react to it?

It's only natural for staff members to show concern and anxiety over new technology that will perform part of their current role. Concern generally dissipates as staff become more involved and see the positive impacts on their individual roles. We recommend active user engagement and repeated education which helps get the team on-side.


How can I explore further?

Contact us to start a conversation about how we could help you take the first steps to utilising digital workers in your workforce.